We currently offer shipping to selected destinations. Available shipping options and delivery estimates are displayed during checkout.
Delivery times depend on your location, the product ordered and the shipping method selected. Your estimated delivery time will be shown during checkout whenever available.
Once your order has been shipped, we will send tracking information to the email address provided during checkout.
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.
Please contact our support team as soon as possible and provide your order number and photos of the damaged package or product. We will review the situation and assist you with the appropriate solution.
Contact us with your order number and photos of the product received. We will help resolve the issue.
Yes. Return and withdrawal rights depend on your location and applicable consumer laws. Customers in the European Union generally have a 14-day withdrawal period for online purchases, subject to legal exceptions.
Approved refunds will generally be returned to the original payment method used for the purchase.
Payments are processed through our payment service providers. We do not intentionally store complete payment card details on our own systems.
You can contact our customer support team through our Contact page or by email at contact@nivurie.com
